This is a very valueable documentation that has been created by TAC which is helpful in reading the traces -- follow this to isolate the issue further -- when it is related to traces issues :
https://supportforums.cisco.com/docs/DOC-11779
Also as a prelude to this -- try to follow the below mentioned document to enable traces :
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml#calm
Also as a prelude to this -- try to follow the below mentioned document to enable traces :
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml#calm
How to gather logs with RTMT :
Follow this link to get the step-by-step process to download the traces :
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